E911 NOTICE REGARDING
This E911 Notice explains some of the limitations of VoIP and our Products and Services. The definitions set forth in the Terms of Service published on our Website shall be incorporated herein.
The FCC requires that interconnected VoIP service providers supply E911 service capabilities to their subscribers.*
At the present time, we do not believe that we are required to comply with the E911 requirements set forth in FCC's Order, as we do not believe that we presently offer an interconnected VoIP service as defined by the FCC and 47 C.F.R. 9. However, in the near future we plan to offer a package of Services that will classify us as an interconnected VoIP service provider.
In preparation for the launch of the Services that will classify us as an interconnected VoIP service provider, we are specifically advising you of the circumstances under which E911 service may not be available through our Service or may in some way be limited compared to traditional landline telephone service. We may ask you to provide us with an affirmative acknowledgement of having received and understood this advisory or one similar to it. You agree to promptly provide us with such affirmative acknowledgement upon our request.
In the U.S., when you call 911 using a traditional landline telephone, your call is routed to the nearest public safety answering point ("PSAP") and your number is displayed on the dispatcher's console. The PSAP cross checks your telephone number against its address records to determine your exact location and direct the proper emergency service to you. When you reach a PSAP equipped for E911 services, your callback number and location are automatically displayed to the dispatcher. Your local telephone company is usually responsible for updating the official records, as changes occur in the physical address associated with your telephone number.
Outage or Slowdown of High-Speed Internet Connection. Problems with your high-speed Internet or broadband connection, including network congestion, may limit your ability or completely restrict your ability to place E911 emergency calls.
Suspension of your Account. If your Account is suspended for any reason, you will not be able to use our VoIP Service to place calls, including E911 emergency calls.