E911 Notice



This E911 Notice explains some of the limitations of VoIP and our Products and Services. The definitions set forth in the Terms of Service published on our Website shall be incorporated herein.

The FCC requires that interconnected VoIP service providers supply E911 service capabilities to their subscribers.*

At the present time, we do not believe that we are required to comply with the E911 requirements set forth in FCC's Order, as we do not believe that we presently offer an interconnected VoIP service as defined by the FCC and 47 C.F.R. 9. However, in the near future we plan to offer a package of Services that will classify us as an interconnected VoIP service provider.

In preparation for the launch of the Services that will classify us as an interconnected VoIP service provider, we are specifically advising you of the circumstances under which E911 service may not be available through our Service or may in some way be limited compared to traditional landline telephone service. We may ask you to provide us with an affirmative acknowledgement of having received and understood this advisory or one similar to it. You agree to promptly provide us with such affirmative acknowledgement upon our request.

Traditional 911 calls

In the U.S., when you call 911 using a traditional landline telephone, your call is routed to the nearest public safety answering point ("PSAP") and your number is displayed on the dispatcher's console. The PSAP cross checks your telephone number against its address records to determine your exact location and direct the proper emergency service to you. When you reach a PSAP equipped for E911 services, your callback number and location are automatically displayed to the dispatcher. Your local telephone company is usually responsible for updating the official records, as changes occur in the physical address associated with your telephone number.

Using VoIP E911 for emergency calls is not foolproof.
  • Availability. VoIP customers who are issued a DID number and subscribe to a monthly recurring charge plan will have E911 service, unless they live in an area that does not have E911 available for traditional landline phone service. In cases where E911 is not available for traditional landline telephone users, we will route your emergency call to the police department or other emergency service provider for the jurisdiction.
  • Power Outages. Outages in your electrical power will disrupt your VoIP Service, and you will not be able to use the Service to place E911 emergency calls.
  • Computer Problems. If you have a problem with your computer, modem, or IP-enabled hardware, you may not be able to place E911 emergency calls.
  • Outage or Slowdown of High-Speed Internet Connection. Problems with your high-speed Internet or broadband connection, including network congestion, may limit your ability or completely restrict your ability to place E911 emergency calls.

  • Suspension of your Account. If your Account is suspended for any reason, you will not be able to use our VoIP Service to place calls, including E911 emergency calls.

  • Problems with Our Products and Services. If we experience problems with our Products and Services, such as hardware, software, connectivity or maintenance issues, you may not be able to use our VoIP Service for any calling, including E911 emergency calls.
  • Outside the United States. If you are calling from a location outside the United States, you will not be able to use our VoIP Service for E911 to place E911 emergency calls.
  • E911 Provisioning Lag Time Issues. Provisioning of your E911 service may take additional time to complete, during which time E911 calling may not be available.
  • Information. When you dial 911, you will need to advise the emergency service personnel of the nature of your emergency, give them your telephone number, and describe your location. If your call is disconnected for any reason, emergency service personnel may not be able to call you back or find your location.
  • Failure to Register Your Location Accurately. It is important that you keep your location registration updated through the Account portal (www.efonica.com), keeping in mind the E911 provisioning lag time issues detailed above. If you register for our VoIP Service using an incorrect physical address and location of your Efonica CPE and/or Customer CPE, your emergency calls may be routed to the incorrect emergency service provider, and the emergency service personnel may not be able to transfer your call or respond to your emergency.
  • Address. In order for E911 to work properly, the E911 service address we have on file for you MUST correspond to the physical location from which you use your VoIP Service. You cannot specify a P.O. Box. The emergency dispatcher will send emergency service personnel only to your registered E911 service address.
We do not make, nor do we intend to make, specific representations or warranties based on the statements above, as we cannot foresee every possible combination of events.
Feel free to contact us if you have any questions or suggestions regarding E911. You may contact us at info@efonica.com.
*IP-Enabled Services and E911 Requirements for IP-Enabled Service Providers, First Report and Order and Notice of Proposed Rulemaking, 2005 WL 1323217, FCC, (rel. Jun 3, 2005) (VoIP E911 Order)
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