Glossary
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An adapter that connects to your high-speed Internet connection. It enables your analog telephone to function as an IP Phone.
Bandwidth is the amount of data that can be passed along a communications channel in a given period of time. Usually measured in bits-per-second, bandwidth is the capacity of your Internet connection to transmit and receive data.
Section of the Members Area of www.efonica.com that shows the billing history for your account. The fields displayed are Current Balance, Date (of transaction), Description (e.g., Payment - Voucher, Deposit, Refund, Adjustment, Payment - Cash, etc.), and Amount.
Type of high-speed Internet service connection that uses your existing cable television line.
The Connect menu option allows you to place your Efonica softphone online and available to make and receive calls. Disconnect places your Efonica softphone offline and unavailable to make or receive calls. If you want to remain on the Internet, but do not want the Efonica softphone to be online, click the Disconnect option to disconnect the Efonica softphone from the Internet. Click on the Connect menu option to place your Efonica softphone back online. Note that when you start your Efonica softphone from the desktop or Quick Launch icons or through Start | Programs, it is automatically placed online if you are connected to the Internet.
A DID is a regular phone number (a paid VoIP service) that can be called by non-Efonica members and allows them to complete a call to your Efonica softphone.
A feature that allows you to make yourself unavailable and unable to receive any incoming calls. This feature is accessible from the Efonica Features DND button.
A computerized voice system that prompts an individual to select options from menu choices and otherwise interface with a computer system. Generally, an IVR plays pre-recorded voice prompts to which a person responds by pressing numbers on a telephone keypad or by speaking answers.
A code dialed prior to dialing an international call, before the country code. The two most common international prefixes are 00 and 011, although some countries use different ones. Also known as "international access code."
A code dialed prior to dialing an international call, before the country code. The two most common international prefixes are 00 and 011, although some countries use different ones. Also known as "international prefix."
A quantity of data transmitted and switched as a composite whole. A packet consists of "user data" (for example, a phone number) and "control information" the latter including the "network address" of both originating (sending) and terminating (receiving) equipment.
The basic, voice-only, telephone service that a public switched telephone network (PSTN) delivers using a standard single twisted-pair copper wire telephone line.
A network consisting of a dedicated connection between two pieces of equipment.
Technically speaking, Voice over Internet Protocol (VoIP) uses Internet Protocol (IP) to route voice packets over an IP network. IP is simply a large group of specifications that define how data is transmitted over a data network. A data network does not require a constant connection like phone lines do so they tend to work more efficiently. By using VoIP, voice can be transmitted across any type of IP network such as the Internet, an intranet, or a LAN. Simply speaking, VoIP is a simple and inexpensive way to make and receive phone calls using your Internet connection rather than your standard phone line. We convert your Efonica softphone calls into data that speeds through your Internet connection, arriving at the other end sounding like a regular phone call.
An interactive computerized system for answering phone calls when you cannot or choose not to. You can listen to, store, delete, and forward messages left by callers.
Allows you to schedule calls between two landline or mobile phone numbers from any computer.
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